Removing user configuration data for LetterMark 5.x

Per user configuration data for LetterMark 5.x users is stored in the registry. The following steps will guide you through the process of removing this data, giving the user a clean slate for his or her LetterMark settings. The next time LetterMark is used, it will act as if the user is a new user and has not used LetterMark before. These steps only apply to the user which is currently logged into the computer, not other users on the computer. If you wish to remove data for multiple users you will need to login as each individual user to do so.

NOTE: This process requires the use of regedit.exe to edit the Windows Registry which may be prohibited by your network administrators and may require their assistance to complete.

WARNING: Editing the Windows registry can cause Windows to crash and become unusable if not done properly. Please follow these instructions exactly as listed in order to ensure continued operation of your Windows computer. You should always backup your computer before performing any modification of the Windows registry. If you are unsure about this process, or are not comfortable doing so, please contact your IT support for assistance.

1. Click on the Start Menu in the Windows task bar.
2. Click on the Run menu item.
3. Enter regedit.exe and click the OK button.
4. Double click on HKEY_CURRENT_USER entry to expand it.
5. Double click on the Software entry to expand it.
6. Locate the FullSeven entry and click on it to select it.
   • NOTE: You will only have this entry if you have installed and used a version of LetterMark prior to 5.1.0, if you have not installed earlier versions or do not have this entry, skip to step 9.
7. Right click on the entry and select Delete from the popup menu.
8. When prompted for confirmation, click the OK button.
9. Locate the LetterMark entry and click on it to select it.
   • NOTE: You will only have this entry if you have installed and used a version of LetterMark of 5.1.0 or later, if you have not installed this version or later versions or do not have this entry, skip to step 12.
10. Right click on the entry and select Delete from the popup menu.
11. When prompted for confirmation, click the OK button.
12. Close the registry editor.