Difference between revisions of "Contact"

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= LetterMark Users =
 
= LetterMark Users =
 +
== Standard users ==
 
If you are a LetterMark user, please contact your internal technical support staff or help desk.  RTS works with your companies technical support staff to provide support specific to the setup of your company.
 
If you are a LetterMark user, please contact your internal technical support staff or help desk.  RTS works with your companies technical support staff to provide support specific to the setup of your company.
  
For technical support personal:
+
==Technical support personal==
Please email <span style="color: blue">support</span><span style="color: blue">@</span><span style="color: blue">rtsz.com</span> for all issues which do not result in a service outage for multiple users.  If you are submitting user information change requests or adding new users, please use the user spreadsheet provided during signup or downloaded from the LetterMark administrative interface.  Use of this form is required to ensure all the necessary data is provided.
+
===User Account Changes/Additions/Deletions===
 +
If you are submitting user information change requests or adding new users, please use the user spreadsheet provided during signup or downloaded from the LetterMark administrative interface.  Use of this form is required to ensure all the necessary data is provided.
  
For critical issues such as a service outage for multiple users telephone support is available Monday through Friday, 9:30am to 5pm EST by calling (919) 657-0850.
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Please email the completed form to:<br/>
 +
<span style="color: blue">lettermark-accountchanges</span><span style="color: blue">@</span><span style="color: blue">rtsz.com</span>
 +
 
 +
===Template design and administration===
 +
If you would like changes made to your templates, RTS provides design services.  These services are billed on an hourly rate as stated in your contract.
 +
 
 +
RTS will provide an estimate on request.
 +
 
 +
Please send all design related requests to:<br/>
 +
<span style="color: blue">lettermark-design</span><span style="color: blue">@</span><span style="color: blue">rtsz.com</span>
 +
 
 +
===All other issues===
 +
Please email <span style="color: blue">lettermark-support</span><span style="color: blue">@</span><span style="color: blue">rtsz.com</span> for all issues which do not result in a service outage for multiple users.
 +
 
 +
For critical issues such as a service outage for multiple users telephone support is available Monday through Friday, 9:30am to 5pm EST by calling <span style="color: blue">(919) 657-0850</span>.
  
 
For critical issues outside of these hours please contact your emergency contact as provided during your LetterMark account signup.
 
For critical issues outside of these hours please contact your emergency contact as provided during your LetterMark account signup.
  
 
= Security Products =
 
= Security Products =
For support relating to your RTS security product, please email the RTS Support team at support@rtsz.com.
+
For support relating to your RTS security product, please email the RTS Support team at <span style="color: blue">support</span><span style="color: blue">@</span><span style="color: blue">rtsz.com</span>.
 +
 
 +
[[Category:Misc]]

Latest revision as of 23:50, 26 August 2010

LetterMark Users

Standard users

If you are a LetterMark user, please contact your internal technical support staff or help desk. RTS works with your companies technical support staff to provide support specific to the setup of your company.

Technical support personal

User Account Changes/Additions/Deletions

If you are submitting user information change requests or adding new users, please use the user spreadsheet provided during signup or downloaded from the LetterMark administrative interface. Use of this form is required to ensure all the necessary data is provided.

Please email the completed form to:
lettermark-accountchanges@rtsz.com

Template design and administration

If you would like changes made to your templates, RTS provides design services. These services are billed on an hourly rate as stated in your contract.

RTS will provide an estimate on request.

Please send all design related requests to:
lettermark-design@rtsz.com

All other issues

Please email lettermark-support@rtsz.com for all issues which do not result in a service outage for multiple users.

For critical issues such as a service outage for multiple users telephone support is available Monday through Friday, 9:30am to 5pm EST by calling (919) 657-0850.

For critical issues outside of these hours please contact your emergency contact as provided during your LetterMark account signup.

Security Products

For support relating to your RTS security product, please email the RTS Support team at support@rtsz.com.