LetterMark Troubleshooting Documentation

If you are experiencing difficulty with the LetterMark software, please try the following before contacting LetterMark support:

1. Check Disabled Items List

2. Reactivate LetterMark

3. Perform Clean LetterMark Install

Known Issues

• Centra Client Conflicts With LetterMark Client

• Quotes are Turned Into Question Marks

• Terminal server users receiving the same profile

• Template card drops to the bottom of a reply message

• Disable Link Preview feature in Outlook

FAQ's

• How do I submit a debug log for LetterMark 5?

• LetterMark does not appear in Outlook, what should I do?

• I get an error displaying the LetterMark previewer, what should I do?

• What security permissions are required for LetterMark 5.x?

• Is my personal information safe?

• How do I perform a clean LetterMark install?