Information collected by Research Triangle Software, Inc. is used solely for the purpose of providing the LetterMark system functionality to our customers. We do not sell, share, or rent this information to other parties.
All communications with RTS may be logged and stored indefinitely. This applies to communications directly with RTS and does not apply to communications between customers of RTS. Emails sent using the LetterMark service are not sent through the RTS network and as such can not be recorded by RTS.
All communications with RTS servers will be logged and stored indefinitely. This includes but is not limited to web requests and all other communications.
Software requiring activation
- This does not apply to the LetterMark client software
Some RTS software requires activation to unlock features. This activation process requires an activation key provided when you purchased the software and some information about your hardware in order to license the software on your devices. During the activation process the following information about your computer may be sent to and recorded by RTS to facilitate the licenses certification process and facilitate technical support:
- Device drive letter (or mount point)
- Device storage size
- Device make, model and serial number
- Formatted volume serial number
- Formatted volume name
- Formatted volume size
This information may be used to identify your devices when upgrading or reinstalling software. This information may be disclosed in aggregate to third parties. The information provided will have references to personal information removed in order to ensure the information can not be used to associate any device with any particular user.
LetterMark is designed to share information about your company and users, as such the following information details how that information my be disclosed to others.
Live Sample Email
In order to receive a live sample of a LetterMark email, a user enters a name and an email address. The name and email are requested in order to send the sample email and potentially a follow-up email from Research Triangle Software, Inc. with an offer to provide more information. Research Triangle Software, Inc. does not sell, rent or share this information with any other party. The user may contact Research Triangle Software, Inc. at support at rtsz.com to request the removal of the information from the database.
Personal Contact Information
In order to personalize LetterMark email, a user enters contact information (e.g., name, title, business phone number). This information is used to create a v-card file and in some cases create dynamic graphical content for display in the LetterMark email. The personal contact information is used solely to support the functionality of the LetterMark system. Research Triangle Software, Inc. does not sell, rent or share this information with any other party. However, because the service is designed to share this information with the public, all information in your LetterMark profile is considered public information.
LetterMark Reporting System
Use of the LetterMark system does not alter or impact the routing of email. The amount of information tracked by the LetterMark Reporting System is significantly less than that tracked by the email service providers used by the sender and receiver of an email message. We report the following in aggregate:
The number of times recipients click though to a link on the letterhead or virtual business card. The number of times recipients download the senders vcard information.
Receiving LetterMark Emails
Because the LetterMark system is not involved with the transport of the email message itself and does not include any unique identifier of its own in the message, we are NOT able to specifically identify or track the recipients of LetterMark emails, nor view, record, or change the contents of any messages.
RTS will comply with all requests for information as required by law in the State of North Carolina, USA. RTS may at its sole discretion provide additional information to law enforcement agencies in order to facilitate